Quality

 


Measure What Matters.

Author(s): John Doerr. New York: Penguin, 2018.

 

 

 

 

 

 


The Checklist Manifesto: How to Get Things Right.

Author(s): Atul Gawande. New York: Picador, 2010.

 

 

 

 

 

 


 

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